See the report from E-Health Insider. Very interesting stuff. One thing that’s raised time and again is the lack of involvement from the local and/or clinical side of things. In my experience writing software for a remote & rural hospital, we too suffered the effect of being forced to release “beta” software in a gradual deployment: early adopters reported bad impressions to managers who were already inclined to be anti-computing. The software is used a lot more widely around the hospital now, 5 years on, and the clinicians who use it are pretty happy with it. But the bad impression is what non-users (including management) remember about it. Such a shame because the software was designed in close collaboration between the clinicians, admin staff and computer programmers. One of the doctors recently told me it was one of the best things he’s seen, having practiced in many other parts of the NHS.