Received this via a colleague: Doctors worried about NHS jargon. I could give them some even worse examples! Part of the problem is in a sense that we’re getting too much detailed information. It’s the opposite of the old problem of managers getting too detailed information from the staff, now the staff get too detailed information from the management. Jargon is absolutely necessary when you’re creating a paper for fellow experts, but if you want to keep staff informed you have to make the information brief and comprehensible and not just expect everyone to be able to comprehend exactly the same account. This is a lesson we’ve been trying to learn in IT for many years and I think we’ve made some progress. Or am I deluding myself ;)

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