The info glut where I work seems to be getting worse. I wondered today whether what we need is to start differentiating between two different types of information: “alerts” and “when I need it”. Examples of “alerts”: email is offline; new staff appointments; one-off events such as seminars; job vacancies. Examples of “when I need it” aka “just in time”: agenda, previous minutes and papers for regular monthly meetings; protocols for clinical treatment; FAQs for computer systems; meeting room bookings. Now I just need to work out how to get our content-providers to start recognising the difference and start publishing their information so that the rest of us can filter out the “alerts” and know where to find the “just in time”.

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